Return & Exchange Policy

tale 222 Return & Exchange 

At tale 222, your satisfaction is our top priority. We offer a smooth and hassle-free 5-Day Return & Exchange Policy to make your shopping experience completely worry-free. Please read our guidelines carefully:

Easy Exchange (First Time FREE)

  • You can exchange your product absolutely FREE once within 5 days of delivery.

  • From the second exchange onwards, you will need to return the product under the return policy and place a fresh order.

Easy Return with Minimal Deduction

  • Returns are accepted within 5 days of delivery.

  • A flat ₹89 deduction per product (Reverse shipping cost as per shipping policy is non-refundable) will be applicable on all returns to cover logistics and handling costs. 

  • If an Order contains multiple items and a return request is placed, only a single deduction of ₹89 (Courier Charges) will be made for the entire order. However , for each individual return request in multiple items will result in, a deduction of ₹89.
  • COMBO offers or Buy 1 Get 1 is only exchangeable (No returns)
  • Sale items are not eligible for refund, only exchange is allowed.

Important Notes Before Return/Exchange

  • Product must be unused, unwashed, unaltered, and with all original tags, labels ,yellow tag, packaging intact.

  • For manufacturing defects or wrong products received or dis-satisfactory quality, please raise a complaint within 24 hours of delivery along with photo/video proof for a 100% free resolution at support@tale222.com with order id, name.

Products NOT Eligible for Return/Exchange

  • Any product returned without original tags and packaging.

  • Used or damaged products.

  • Returns raised after 5 days of delivery.

  • Products bought on Clearance Sale (if applicable).

 Return/Exchange Process

  • Visit our Return/Exchange Portal  [Insert Link to Return Portal].

  • Raise a Request – Select the reason and upload clear photo/video proof.

  • Our team will review your request within 24-48 hours and update you.

  • once the return is approved, pickup will be arranged at your doorstep within 2-4 working days.

  • Refund or Exchange will be processed after a quick quality check at our warehouse.

  • Pickup will be attempted twice (2). If unsuccessful you will need to return the shipment to our address 

Note for Non-Serviceable Pin Codes

  • In case reverse pickup is not available at your pincode or location, you will be required to self-courier the product to our office address (details will be provided upon request).
  • Before sending the product, please inform us via email at support@tale222.com mentioning: Order ID, Full name (mentioned in invoice while purchasing the product), Amount , Reason of return 
  • Failure to notify us before dispatching the courier or sending it to the wrong address may result in rejection of your refund request.
  • If reverse pickup is not serviceable at your pincode or location, we do not accept exchanges.
  • You can only opt for a return.
  • We recommend using an Indian post service with tracking to avoid delays or loss in transit.

Refund Process:

  • Once approved, the refund will be processed to your original payment method within 3-7 working days after the returned product is received and quality-checked.

  • After deducting return shipping charges; the remaining amount will be refunded to your original payment method.

  • Products purchased under sale or discounts, unless defective, is not applicable for refund (to know more go through our return policy)
  • Products must be unused, unwashed, with original tags and packaging.

Cancellation Policy

At tale 222, we allow easy cancellations under certain conditions to ensure a smooth shopping experience:

  • Orders can be cancelled within 6 hours of placing them or before dispatch, whichever is earlier.

  • Once an order is shipped, cancellation is no longer possible and will be treated as a return, subject to our Return & Refund Policy.

  • Refusing to accept an order at the time of delivery will also be treated as a return, and refunds will be processed after deducting applicable reverse shipping and handling charges as per our Return Policy.

  • To cancel your order, kindly contact us via email at support@tale222.com 

  • For prepaid orders, refunds (after applicable deductions) will be initiated within 5-7 working days after order cancellation/return confirmation.

  • Partial COD orders cancelled after dispatch or refused on delivery will have the advance amount adjusted after deduction of return charges.